All Ambience products are carefully and securely packaged to ensure they arrive in optimal condition. Please note that we do not offer refunds or exchanges on products once they have been sold, except in cases where the product is damaged or faulty upon arrival. If you receive a damaged or faulty item, please contact us via email or phone as soon as possible, and we will arrange for a free replacement. However, we do not offer refunds or exchanges for change of mind or dissatisfaction with the product. Thank you for your understanding.